Return & Refund Policy

Effective Date: July 11, 2026

Overview

LumiDisc (“we,” “us,” or “our company”) is committed to providing an excellent shopping experience. This return policy explains your rights to return products and receive refunds.

1. Return Period

We provide a 30-day money-back guarantee from the date you receive your order. To be eligible for a return, you must request it within 30 days of receiving your order.

Example: If you receive your order on July 1st, you can request a return until July 31st.

2. Return Conditions

To be eligible for a full refund, the product must:

• Be in like-new condition (unused or minimally used)
• Include all original parts and packaging
• Show no signs of damage or heavy use
• Include all original documentation and instructions

3. Return Process

Step 1: Request a Return

Contact our customer support team at:

Email: [email protected]

Business Hours: Monday through Friday, 9:00 AM – 5:00 PM (Pacific Time)

Please provide:

• Your order number
• Reason for return
• Photos of the product (if possible)

Step 2: Return Approval

After receiving your request, we will:

• Review your request within 2 business days
• Send you an approved return address
• Provide a shipping label (if available)

Step 3: Ship the Product Back

Ship the product to the provided address. We recommend:

• Using a shipping service with tracking
• Keeping your shipping receipt
• Packaging the product securely

Note: Return shipping costs are your responsibility, unless the product is defective.

Step 4: Inspection and Refund

After we receive your product:

• We will inspect it within 5 business days
• If accepted, we will process your refund
• The refund will be sent to your original payment method within 5-10 business days

4. Partial Refunds

We may provide a partial refund in the following cases:

• Product shows signs of light use
• Minor parts are missing or damaged
• Packaging is damaged but product is in good condition

The refund amount will be determined based on the extent of damage.

5. When Returns Are Not Accepted

We cannot accept returns in the following cases:

• Product shows signs of heavy use or regular use
• Product is damaged from improper use
• Product is damaged from unsafe shipping
• Product has been opened and is not in original condition
• Return request is submitted after 30 days

In these cases, we will:

• Ship the product back to you (you pay return shipping)
• Not process a refund

6. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately with photos
• We will send you a replacement or full refund
• You do not need to ship back the defective product (we will provide instructions)

7. International Returns

If you are outside the United States:

• You are responsible for international shipping costs
• You are responsible for any import taxes or fees
• Processing time may be longer (2-4 weeks)

8. Shipping Refunds

We will refund original shipping costs if:

• Product is defective or damaged
• You received the wrong product
• You return the product within 30 days and it is accepted

We will not refund shipping costs if:

• You change your mind after receiving the product
• Product is in unacceptable condition

9. Return Status

You can track your return status by:

• Checking your email for updates
• Contacting our customer support team
• Using the shipping tracking number provided

10. Return Disputes

If you disagree with our return decision:

• You can request a review within 7 days
• Email us with your reason for disagreement
• We will review your request within 5 business days

11. Contact Us

If you have any questions about this return policy:

Email: [email protected]

Business Hours: Monday through Friday, 9:00 AM – 5:00 PM (Pacific Time)

Address: 3002 E BRIDGEPORT AVE, SPOKANE, WA 99207-5708, USA

12. Policy Changes

We may update this return policy at any time. We will notify you by:

• Posting the update on this page
• Updating the “Effective Date” at the top of this page

If you disagree with changes, you can still return products within 30 days of purchase.

Quick Summary

Important Notes

This return policy is designed to protect both you and us. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with our product, we want to know and will try to resolve your issue.