Shipping Policy
At LumiDisc, we are dedicated to delivering your LumiDisc Belt quickly and securely so you can begin your journey to pain relief as soon as possible. This Shipping Policy outlines our procedures, timelines, and the options available to you when placing an order on lumidiscbelt.com.
Order Processing Time
All orders are processed within 1 to 2 business days (Monday – Friday, excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking information.
Note: Orders placed before 12:00 PM (GMT-5) will begin processing the same day. During high-volume periods (holidays or sales), processing times may be slightly extended.
Shipping Rates and Estimates
We offer transparent shipping rates based on your order value. Shipping charges for your order will be calculated and displayed at checkout.
| Region | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| United States | Under $99.00 | $6.99 | 5 to 10 business days |
| United States | Over $99.00 | FREE | 5 to 10 business days |
| International | All orders | Calculated at checkout | 10 to 15 business days |
Total Delivery Time = Processing Time (1-2 days) + Transit Time (5-10 days).
International Shipping
We currently offer international shipping to select countries. Please be aware that international shipments may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping costs paid at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your shipment via the carrier’s website. Please allow up to 24-48 hours for the tracking information to become active.
Shipping Address Accuracy
It is the customer’s responsibility to ensure the shipping address provided is accurate. LumiDisc is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error, please contact us immediately at [email protected].
Lost or Stolen Packages
LumiDisc is not liable for packages marked as “Delivered” by the carrier but not received by the customer. We recommend checking with neighbors or building management. If the package remains missing, please contact the carrier directly to file a claim.
Contact Us
If you have any questions regarding our Shipping Policy, please reach out to our support team:
- Email: [email protected]
- Business Address: 1209 Mountain Rd Pl NE n, Albuquerque, NM 87110, USA
- Website: https://lumidiscbelt.com
